ROLE
Product Designer
TIMELINE
2025
TEAM
IMPACT
Design Outcomes
Received 2nd place in UX Hackathon
PROBLEM
It takes too long for dispatchers to enter information into CAD
Current system violates at least 6 out of 10 usability heuristics
Being restricted to text-based information misses key visual information such as building layouts or routes
No real-time visibility on incident statuses
SOLUTION
Know the scene before you're on it
Visual cues such as routes to the scene, building floors, and recommended stations allow for a more
Less typing, faster response
Quick and easy to understand descriptions allow incident responders to know the situation.
PROTOTYPING
Data Visualization
Finding the metrics users wanted displayed in real-time was complicated, as well as figuring out which method of data visualization would be most effective. I drafted different versions of line charts, bar graphs, and pie charts depending on the data depicted, as well as different iterations of metrics in designs.
SOLUTION
Landing on the Final Solution
Early on, I assumed giving users the ability to drill down into data was the solution. But as I dug deeper, I realized the real challenge was deciding which types of data users needed a detailed view of vs. a summarized view.
REFLECTION
Focusing on Key Flows
Validating assumptions early can prevent building solutions on an incomplete understanding of user needs