ROLE
Product Designer
TIMELINE
2024
TEAM
OVERVIEW
Design Outcomes
Received 2nd place in UX Hackathon
My Role
Led research and designed end-to-end flows, from concept to prototype
PROBLEM
CAD makes dispatchers type more and see less
Current system violates at least 6 out of 10 usability heuristics
Being restricted to text-based information misses key visual information such as building layouts or routes
No real-time visibility on incident statuses
SOLUTION
Know the scene before you're on it
Visual cues such as routes to the scene, building floors, and recommended stations allow for a more
Less typing, faster response
Quick and easy to understand descriptions allow incident responders to know the situation.
The new Dispatch experience
The redesigned dispatch flow brings the full scene into one view. Responders can see routes, building layouts, and live incident status without waiting on radio update.
REFLECTION
AI features need to be trustworthy
The most valuable design decisions came from understanding how dispatchers and responders actually work under pressure. If I had more time, I'd want to validate the station recommendation logic with real dispatchers. "Available and 0.6 miles away" versus "busy and 0.3 miles away" is a more complicated tradeoff than the UI makes it look.
AI features need trust to act responsibly. Auto-generated incident descriptions save typing, but in a life-safety context, a wrong summary is worse than a slow one. The next iteration would need to show dispatchers what the AI pulled from and let them correct it fast.