ROLE
Product Designer
TIMELINE
2024
TEAM
OVERVIEW
Design Outcomes
Received 2nd place in UX Hackathon
My Role
Led research and interaction design
PROBLEM
CAD makes dispatchers type more and see less
Current system violates at least 6 out of 10 usability heuristics
Being restricted to text-based information misses key visual information such as building layouts or routes
No real-time visibility on incident statuses
SOLUTION
Know the scene before you're on it
Visual cues such as routes to the scene, building floors, and recommended stations allow for a more
Less typing, faster response
Quick and easy to understand descriptions allow incident responders to know the situation.
The new Dispatch experience
The redesigned dispatch flow brings the full scene into one view. Responders can see routes, building layouts, and live incident status without waiting on radio update.
REFLECTION
Communicating trust
Throughout this sprint we had difficulty managing our time juggling different priorities. If I were to do this project again, I'd design early and often in order to give us enough time to be more exploratory in our UI.