BNY, Payment Platforms

Enabling banks to track payment data over $9.5B in transactions

View Prototype

3min read

Role

Product Designer

Timeline

2025

Team

Impact

Led the redesign of the Unified Payment Platform (UPP), enabling users to efficiently track, manage, and edit payment processing data for over 9.5 billion dollars in transactions.
Boosted user satisfaction by 25% via 7 user interviews, usability testing sessions, and design iterations.
Collaborated with cross-functional teams of product managers, engineers, and designers to align design solutions with business goals and technical feasibility, accelerating delivery timelines by 15%.
Conducted quantitative and qualitative research to inform key design decisions and effectively communicate insights to stakeholders and leadership.

Presentation

NDA

Due to an NDA I am unable to share original work samples or detailed processes from this role. However, I am happy to provide context and discuss the work in conversation. Thank you for understanding the importance I place on client confidentiality.

Scroll to top

Accessibility

I'm committed to making this website fully conformant with WCAG 2.2 level AA. This site relies on HTML, WAI-ARIA, and CSS to work with combinations of assistive technologies and web browsers. If you wish to report an access barrier or have any access requirements, please contact me and I will address it promptly: thomasmccluskey@proton.me

Accessibility

Enter Password

Hint: Contact thomasmccluskey@proton.me for access